Our client, an IT service company is seeking applications from energetic, highly motivated individuals to become part of our team. The company is a successful, fast-paced and dynamic organization, with a positive, team-oriented work environment.
• Promote an excellent standard of service and a high level of customer satisfaction.
• Help resolve in-bound customer problems and issues, escalating to management as necessary
• Track, record and prioritize customers support issues based on urgency and impact and work with Management as necessary to expedite resolution of important customer impacting issues.
• Strengthen and retain profitable customer relationships through sales support
• Capture customer comments and feedback regarding market trends and pricing
• Offers product and service sales opportunities to phone customers existing users
• Promote and manage web content and online community properties
• Responsible for data statistics and analysis
• Measure and report on the effectiveness of social media programs
• Regularly provide insights (including emerging trends) gained from the platform to the Manager to develop timely strategies
• Bachelor’s degree, experience in e-commerce, social media is a plus
• Exceptional interpersonal and communication skills
Some knowledge of the online community and IT project best practices are a plus
• Experience working with similar enterprise publishing tools that include content management systems, email marketing, forums and communities
• Proficient in Excel, able to generate various reporting by Excel
• Works well, both independently and as part of a team, while thriving in an environment that requires the ability to effectively prioritize and juggle concurrent projects
• Exercise flexibility, initiative, good judgment and discretion
• Good communication skills in both English and Chinese