Position title
Online Customer Rep (Mandarin and English)
Description

Our client, an IT service company is seeking applications from energetic, highly motivated individuals to become part of our team. The company is a successful, fast-paced and dynamic organization, with a positive, team-oriented work environment.

Responsibilities

• Promote an excellent standard of service and a high level of customer satisfaction.
• Help resolve in-bound customer problems and issues, escalating to management as necessary
• Track, record and prioritize customers support issues based on urgency and impact and work with Management as necessary to expedite resolution of important customer impacting issues.
• Strengthen and retain profitable customer relationships through sales support
• Capture customer comments and feedback regarding market trends and pricing
• Offers product and service sales opportunities to phone customers existing users
• Promote and manage web content and online community properties
• Responsible for data statistics and analysis
• Measure and report on the effectiveness of social media programs
• Regularly provide insights (including emerging trends) gained from the platform to the Manager to develop timely strategies

Qualifications

• Bachelor’s degree, experience in e-commerce, social media is a plus
• Exceptional interpersonal and communication skills
Some knowledge of the online community and IT project best practices are a plus
• Experience working with similar enterprise publishing tools that include content management systems, email marketing, forums and communities
• Proficient in Excel, able to generate various reporting by Excel
• Works well, both independently and as part of a team, while thriving in an environment that requires the ability to effectively prioritize and juggle concurrent projects
• Exercise flexibility, initiative, good judgment and discretion
• Good communication skills in both English and Chinese 

Employment Type
Full-time
Job Location
Richmond Hill, Ontario
Date posted
May 20, 2020
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Position: Online Customer Rep (Mandarin and English)

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